We have a specialized remove tool for this very moment. A message similar to ‘An old version detected, you are unable to install the new version’ keeps pop-up when you try to start a new install then.
This issue occasionally appears when user try to re-install the product, but some traces of previous installation in Windows registry has not been completely removed after a normal uninstall. The files can be found in root directory of the installation path. This error can be easily solved by downloading a new copy of EaseUS Todo Backup to another computer, and install the product on there to gain a fresh version of the required files, then simply transferring the lost file to current machine where EaseUS Todo Backup need to be removed and try to uninstall again by running ' unins000.exe' or starting from Windows Control Panel. If either of the files loses, a message like ‘XXX file is lost’ appears and prevent the process from completing. For enterprise edition, the Import/Export Task function is easy to back up your task.įile ‘ unins000.dat’ and ‘ unins000.msg’ are important to run an auto uninstall process under Windows. To avoid the backup task is lost by other case, it is suggested to locate the schedule folder under the installation directory and then copy it to another place as a backup. In most case, the backup task will not be lost if you just uninstall and then reinstall it. This article offers some methods for troubleshooting common uninstall issues.īackup/export task setting before uninstalling Sometimes, an uninstall process of EaseUS Todo Backup may get stuck due to necessary files lost or insufficient Windows Registry access permission.
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